Pega, a powerful platform for business process management and customer relationship management, is introduced in the first section. The architecture and components of the Pega platform are then explained, followed by guidance on building applications using the low-code approach. Case management, decisioning, and business rules are covered to automate processes and enhance customer experiences. Integration with external systems, data modeling, and UI development are explored next. Security, reporting, testing, deployment, and performance optimization are also addressed. Mobile development, the application lifecycle, and advanced topics like RPA, AI, and ML integration conclude the syllabus.
Overview of the key topics covered in a Pega tutorial.
- Introduction to Pega: Overview of Pega’s capabilities and its role in business process management and customer relationship management.
- Pega Platform Architecture: Understanding the underlying architecture and components of the Pega platform, including rules, processes, and data.
- Pega Application Development: Building Pega applications using the low-code approach, configuring user interfaces, and defining application logic.
- Case Management: Exploring case management concepts and designing case types to streamline and automate business processes.
- Decisioning and Business Rules: Leveraging Pega’s decisioning capabilities to create adaptive and intelligent business rules for personalized customer experiences.
- Integrations: Integrating Pega applications with external systems and services using various integration methods such as REST, SOAP, and JMS.
- Data Modeling: Designing data models in Pega to capture and manipulate structured and unstructured data, including data tables, properties, and data transforms.
- User Interface (UI) Development: Creating engaging and user-friendly interfaces using Pega’s UI components, dynamic layouts, and responsive design techniques.
- Security and Access Control: Implementing security measures in Pega applications, including authentication, authorization, and securing sensitive data.
- Reporting and Analytics: Configuring reports, dashboards, and analytics tools in Pega to gain insights into business performance and make data-driven decisions.
- Testing and Debugging: Techniques for testing Pega applications, identifying and resolving issues, and debugging using Pega’s built-in tools.
- Deployment and DevOps: Managing the deployment and release of Pega applications, leveraging DevOps practices for continuous integration and delivery.
- Performance Optimization: Strategies for optimizing the performance of Pega applications, including monitoring, tuning, and troubleshooting.
- Mobile and Multi-Channel Development: Building applications that are compatible with mobile devices and multiple channels, ensuring a consistent user experience.
- Pega Application Lifecycle: Understanding the complete application lifecycle in Pega, from initial development to maintenance and upgrades.
- Advanced Topics: Exploring advanced features and functionalities of Pega, such as robotic process automation (RPA), artificial intelligence (AI), and machine learning (ML) integration.
Note: The syllabus provided here is a high-level overview of topics typically covered in a Pega tutorial. The actual content and depth of each topic may vary depending on the specific tutorial or course you follow.
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