Case Management Advanced

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Parent-Child Case Patterns

Parent-child cases allow you to model complex business processes where multiple related cases must be managed together. Child cases inherit properties and behaviors from their parent while maintaining their own lifecycle.

Case Relationships and Dependencies

Define relationships between cases to ensure proper sequencing, data sharing, and status synchronization. Use case dependencies to prevent race conditions and ensure data integrity.

Case Inheritance and Data Propagation

Configure how data flows between parent and child cases. Child cases can inherit properties, attachments, and case data while maintaining their own unique identifiers.

Case Transfers and Escalations

Handle complex scenarios where cases need to be transferred between users, departments, or systems. Implement escalation rules and approval workflows.

Performance Optimization

Optimize case lifecycle performance through efficient case management patterns, caching strategies, and resource allocation.