Banking Customer Onboarding System
Build a comprehensive customer onboarding system for banking with KYC, document verification, and account setup.
This project demonstrates how to build a complete banking customer onboarding system using PEGA BPM. You'll learn to handle complex business processes, integrate with external services, and implement regulatory compliance requirements.
The system handles the entire customer journey from initial application to account activation, including identity verification, credit checks, and regulatory compliance. This is a real-world example of how banks use PEGA to streamline their onboarding processes while ensuring compliance with banking regulations.
By completing this project, you'll gain hands-on experience with advanced PEGA features including case management, integration patterns, business rules, and user interface design.
Key Features
- ✓Multi-step customer application process
- ✓Document upload and verification
- ✓KYC (Know Your Customer) compliance
- ✓Credit score integration
- ✓Automated decision making
- ✓Email notifications and alerts
- ✓Dashboard for bank officers
- ✓Audit trail and reporting
Learning Outcomes
- 🎯Master complex case management patterns
- 🎯Implement external service integrations
- 🎯Design user-friendly forms and workflows
- 🎯Handle business rule automation
- 🎯Build compliance and audit features
- 🎯Create comprehensive reporting dashboards
Prerequisites
Implementation Steps
Step 1: Project Setup and Requirements
Set up the project structure and define business requirements
- •Create new PEGA application
- •Define case types and data model
- •Set up development environment
- •Configure database connections
Step 2: Customer Application Flow
Build the main customer application process
- •Design application form with validation
- •Implement document upload functionality
- •Create identity verification steps
- •Add progress tracking for customers
Step 3: KYC and Compliance
Implement Know Your Customer and regulatory compliance
- •Build KYC verification workflow
- •Integrate with identity verification services
- •Implement compliance checks
- •Create audit trail functionality
Step 4: Integration and Automation
Connect with external services and automate decisions
- •Integrate credit scoring APIs
- •Set up automated decision rules
- •Configure email notifications
- •Implement exception handling
Step 5: Testing and Deployment
Test the complete system and prepare for deployment
- •Create test scenarios and data
- •Perform end-to-end testing
- •Set up monitoring and reporting
- •Deploy to production environment