Banking Customer Onboarding System

Build a comprehensive customer onboarding system for banking with KYC, document verification, and account setup.

Intermediate
3-4 weeks
Financial Services
PEGA BPMREST APIsDatabase IntegrationDocument ManagementBusiness Rules

This project demonstrates how to build a complete banking customer onboarding system using PEGA BPM. You'll learn to handle complex business processes, integrate with external services, and implement regulatory compliance requirements.

The system handles the entire customer journey from initial application to account activation, including identity verification, credit checks, and regulatory compliance. This is a real-world example of how banks use PEGA to streamline their onboarding processes while ensuring compliance with banking regulations.

By completing this project, you'll gain hands-on experience with advanced PEGA features including case management, integration patterns, business rules, and user interface design.

Key Features

  • Multi-step customer application process
  • Document upload and verification
  • KYC (Know Your Customer) compliance
  • Credit score integration
  • Automated decision making
  • Email notifications and alerts
  • Dashboard for bank officers
  • Audit trail and reporting

Learning Outcomes

  • 🎯Master complex case management patterns
  • 🎯Implement external service integrations
  • 🎯Design user-friendly forms and workflows
  • 🎯Handle business rule automation
  • 🎯Build compliance and audit features
  • 🎯Create comprehensive reporting dashboards

Prerequisites

📋Basic PEGA BPM knowledge
📋Understanding of banking processes
📋Familiarity with REST APIs
📋Basic database concepts

Implementation Steps

Step 1: Project Setup and Requirements

Set up the project structure and define business requirements

  • Create new PEGA application
  • Define case types and data model
  • Set up development environment
  • Configure database connections

Step 2: Customer Application Flow

Build the main customer application process

  • Design application form with validation
  • Implement document upload functionality
  • Create identity verification steps
  • Add progress tracking for customers

Step 3: KYC and Compliance

Implement Know Your Customer and regulatory compliance

  • Build KYC verification workflow
  • Integrate with identity verification services
  • Implement compliance checks
  • Create audit trail functionality

Step 4: Integration and Automation

Connect with external services and automate decisions

  • Integrate credit scoring APIs
  • Set up automated decision rules
  • Configure email notifications
  • Implement exception handling

Step 5: Testing and Deployment

Test the complete system and prepare for deployment

  • Create test scenarios and data
  • Perform end-to-end testing
  • Set up monitoring and reporting
  • Deploy to production environment